At Citadel Security, clients enjoy the benefit of a permanent team assigned to their account. The team is headed by an Account Manager who is supported by four Operations Supervisors, an Employment Supervisor, an Administrative Assistant and comprehensive team of guards complete with 24/7 dispatch unit.

Supervisors know each client in their territory and are available 24 hours a day 7 days a week. They are familiar with each clients operation, security strategy and tactics. The security guard team includes 100 officers supported by a 24/7 dispatch unit, insuring consistent diligence from people who know each client's unique situation. Teams are connected by a network of 'Roving Officers' who overlap multiple teams, offering a backup measure to guarantee coverage 365 days a year.