How can you be certain you’re protected?
Citadel Security offers all-encompassing security services to the Commercial, Industrial, Transportation and Construction sectors as well as Residential Associations. We create professional, customized security solutions designed to fit the specific needs of Southern California’s economy - both now and in the future. Our level of service and professionalism far exceeds standard solutions. Our top management has 20 years experience in the security industry with the widest range of clients, from small and local to multinational. We are rigorous in our selection and training of personnel, with extensive and thorough pre-employment tests and background checks. We maintain 24/7 monitoring services, always staffed by trained, competent professionals. Our security and monitoring products have been proven on-the-job, assuring consistent and effective electronic surveillance. And we maintain a Code of Ethics that guarantees the highest level of service and performance to all our clients
Citadel Security offers all-encompassing security services to the Commercial, Industrial, Transportation, Construction sectors and Residential Associations.
One program does not fit all. You may require on-site officers, patrol services, or the latest technological innovations. Your account may require one guard or twelve guards. You may require video and motion monitoring. There may be external and internal threats. We are expert at assessing each assignment and crafting a specific security solution that works best for you. And you can be assured that your security team is staffed by trained and competent security professionals at all levels.
Commercial Services
Industrial Services
Industrial facilities large and small benefit from our watchful eyes. Access control is a feature of our program design. All rules and regulations of your plant will be enforced and appropriate actions taken by our officers. External and internal threats to your property will be observed and thwarted.
Transportation Services
At dispatch locations, vehicle traffic will be scrutinized at points of access and authorized for departure and/or arrival as you require. Warehouse and dock, rail yard or airport, our officers and our technological applications will provide professional and thorough security.
Construction Services
At both your home yard facility and at construction sites, Citadel Security offers protection for your invested time and equipment. Vandalism and theft can be reduced or eliminated. Our officers can alert responding agencies to damage or destruction due to fire or natural causes.
Residential Services
Citadel Security understands the unique situations faced by Southern California residential associations. We are familiar with the residential association decision-making process and are well equipped to offer cost saving advice in crafting the perfect security solution
We' re here to help
Citadel can integrate technology withsecurity officers and vehicle patrols.Our clients have saved up to 25% annually with vastly improved security after initiating an integrated system! Our Video Management System will monitor, digitally record, search, back-up and transmit using your cameras. We provide a server and state-of-the-art software to bring it all together. Our system can control alerts, locks, and even turn on lights. Monitor your security anywhere in the world, including production, human resources issues, and workers comp events. We can show you how integrating technology will solve your security problems and save you money!
HOW IT WORKS
SUPERVISION/COMMAND CENTER
SUPERVISION
Citadel Security’s Quality Assurance Program requires Field Inspectors to randomly check each account to insure that officers are performing their duties as specified in the post orders. Field Supervisors are assigned to all accounts. They are responsible for on-site supervision and training.
COMMAND CENTER
Senior management and dispatch services are available 24/7/365 to assist field officers as needed. Replacements can be scheduled in case of injury or illness and backup or guidance can be provided as required at any time. Field officers are always in contact with Citadel Security’s Command Center.
SUPERVISION/COMMAND CENTER
Quality Control
Citadel Security maintains ongoing quality control by adhering to the high standards of our Quality Assurance Program:
- Field Supervisors conduct unannounced random checks on all field personnel.
- Citadel patrol officers utilize the DEGGY™ Patrol Verification System. Officers simply touch a Deggy pen device over installed Deggy points at a client’s location. The pen collects data throughout the officers tour, verifying a fully completed patrol.
- 24/7 manned dispatch center.
- Officers employ voice contact with dispatch center every 30 to 60 minutes.
- Officers uniforms include Nextel radios with GPS that identifies their locations at any time.
SCREENING/SELECTION
All potential officers are carefully pre-screened by a professional interviewer and must meet the following basic requirements:
High School diploma or GED equivalent
Consumer Affairs “Guard Registration” card
Valid “Class C” California driver’s license
Minimum of 2000 hours work experience
If an applicant meets these basic requirements, an extensive background check is completed:
Social Security number verification
Date of birth verification
Current and previous address verification
County criminal records search
Credential and license verification
Credit check
Judgments, liens and bankruptcy search
DMV “Pull Notice” review
Reference checks with past three employers
TRAINING
Citadel Security starts our officers’ careers with a rigorous and thorough training regimen. The training program is divided into three components: Company Orientation, Security Training, and On-Site Account Orientation. Those components are outlined here:
Company Orientation
General policies and procedures
Ethics and Code of Conduct
Standards of appearance and professionalism
Customer service and client relations
Safety awareness and OSHA safety compliance
Effective written and verbal communication
Being for the team
Cultural awareness and diversity
Sexual harassment prevention
Handling difficult people
Organizational skills
Problem solving skills
Media interaction and public relations